Shipping policy
Order processing times
Our order are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate you patience while we prepare your order.
Shipping times
We ship from warehouses from around the globe so shipping times will depend on your location.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us on support@whiskersnpaws.store or through the store web chat so we can make these these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.
We provide real time tracking information on all our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at support@whiskersnpaws.store or through the store web chat. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at support@whiskersnpaws.store. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.
Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.
Our order are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate you patience while we prepare your order.
Shipping times
We ship from warehouses from around the globe so shipping times will depend on your location.
- Orders shipped to UK addresses should arrive within 5-8 business days.
- Orders shipped to an address in United Kingdom with an order value of £49.99 or less, before taxes have a flat rate of £5.
- Orders shipping to an address in the United Kingdom with an order value of £50.00 or more before taxes, have free shipping.
- Shipping to an address in USA is free.
Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular priced merchandise within 30 days of purchase or within 30 days after tracking indicates that an order has been delivered.
Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
- Items must not be washed, worn or damaged
- All original tags must be attached
- You must present a valid receipt
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us on support@whiskersnpaws.store or through the store web chat so we can make these these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.
We provide real time tracking information on all our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at support@whiskersnpaws.store or through the store web chat. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at support@whiskersnpaws.store. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.
Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.